Managing a Multi-Cultural Workplace

During their annual council meeting for business and community leaders on September 12th, 2012, the Toronto Region Immigrant Employment Council (TRIEC) launched their innovative TRIEC Campus website. This exciting new online learning hub offers an intriguing array of resources, designed to help business and HR leaders across the country create and implement hiring practices to be better able to recruit and retain skilled immigrants.

If you’re a newcomer, the site provides resources to help you understand the unspoken rules of the Canadian workplace. Toronto is one of the most diverse cities in the world, and the cross-cultural communication skills that are now pretty much necessary in Canada’s biggest city are skills that will serve you well in coming years - everywhere in Canada. You’ll learn why it’s so important in modern Canadian workplaces to develop “people skills”. You’ll gain insight in how to interpret your manager’s feedback and learn how to effectively communicate back. And you’ll learn to work and communicate more effectively with people from other cultures.

TRIEC Campus materials are based on real-life situations in the Canadian context and address challenges that you might face when looking for a job or working for a Canadian organization. So it’s a great place to come if you are looking to make a successful transition to working in a new environment.

“With over 50% of Toronto residents born abroad, the benefits that a culturally diverse workplace inclusive of skilled immigrants brings in terms of innovation and access to markets are clear,” said Joan Atlin, interim Executive Director at TRIEC. “The TRIEC Campus provides the tools and resources employers need to make their diversity goals a reality.”

Those tools include E-learning modules, videos, discussion guides and more. Whether you and your team are most interested in teamwork, recruitment, increasing the effectiveness of communication – or simply in making your workplace more inclusive of skilled immigrants, users of the website can choose the resources that best suit their needs and can work at their own pace.

“The resources on the TRIEC Campus have been incredibly useful for me as an HR leader,” says Shirley Marie Garcia, Senior Manager of Human Resources at March of Dimes Canada, who participated in the pilot phase of the Campus. “The information provided practical tips – around recruitment, retention and cross-cultural communication – and also reinforced our commitment to work towards embedding real change in the organization.”

This story is from the "Inclusive Workplace" InfoBlock. To read more stories on this topic, click here.